Refund & Return Policy

Limited One-Year Warranty
DGYAO carries a limited one-year warranty for the original purchaser against any technical defects. Warranty coverage applies to the original owner and to the original product only and is not transferable.
DGYAO warrants that the device shall be free from defects in material and workmanship for one year from the date of purchase when the device is used and maintained according to the requirements outlined in the User Manual.
If your device stops functioning or working as intended during the one-year warranty period, please contact  dgyao@dgyao.net and one of our customer service team members will work with you to understand the issue and give you instructions on how to get your DGYAO LIGHT THERAPY repaired or replaced, free of charge.
This warranty does not cover normal wear of the device and does not apply to any device that has been tampered with or damaged due to misuse, abuse, or negligent handling.
Specific Warranty Policy:
✓1-Year defects liability period
✓60 days return and replacement warranty，return or replacement shipping costs by the buyer.
✓18-month free replacement for charger, controller and connectors. (if they are broken).
✓Return postage beared by customers
✓Return requests as “ I don’ t like it”, “I don’ t want it”, ”the color doesn't t look good” are not accepted.
✓The-less-than-three-light-broke-situation will not covered in the warranty policy because it doesn’t affect usage effect.
✓ keep the original outer package for successful return.

Contact Us

For all other questions or customer care needs, please email: dgyao@dgyao.net